Key Highlights of the Update

New Rate Card Implementation

Effective 1 September 2025 at 10:00 AM (GMT+8), TikTok Shop Malaysia will implement a new platform shipping fee structure for all orders created from that time onward.

• The rates will be the same for both buyers and sellers.

• Shipping is divided into two categories:

  • Standard Service: For parcels 15kg and below.
    👉 View the updated Standard Service rate card here

  • Bulky Service: For parcels over 15kg, or with any side >150cm, or total dimensions >300cm.
    👉 View the updated Bulky Service rate card here

Sellers are encouraged to review the updated rate cards in advance to prepare for potential changes in shipping costs and avoid disruptions to operations.

Update to Volumetric Weight Factor

TikTok Shop will also revise the volumetric factor used in calculating shipping weight.

• The volumetric divisor will be updated from 6000 to 5000.

• This means some large but lightweight parcels may be charged higher shipping fees than before.

How it’s calculated:

Volumetric Weight = (Length × Width × Height) / 5000

If the volumetric weight is higher than the actual weight, the shipping fee will be based on the volumetric weight instead.

Tip: Measure your product packaging to estimate whether this change will affect your shipping costs.
 

Occasional Price Testing

From time to time, TikTok Shop may test temporary shipping fee adjustments as part of efforts to improve logistics and stay competitive.

• These are short-term tests, so actual shipping fees may differ slightly from the published rate card during these periods.

• The tests will only affect a limited group of orders, and TikTok Shop will ensure that any impact on sellers is minimal and carefully managed.

If you notice a slight difference in shipping fees for certain orders, it may be due to one of these controlled tests.

Summary

Manage TikTok Shop Shipping Fee Changes More Accurately with BigSeller

With TikTok Shop Malaysia revising its shipping rates and volumetric calculation from 1 September 2025, sellers may notice discrepancies between the actual shipping fees charged by the platform and the fees paid by customers.

BigSeller’s Shipping Fee Management tool helps sellers detect and manage these discrepancies with ease:

• Automatically calculates the difference between platform-charged and customer-paid shipping fees

• Provides clear tracking and bulk processing options with “mark as processed” features

• Offers transparency on how each fee is calculated whether from TikTok, Shopee, or Lazada

• Makes it easy to trace overcharges through synced weight, size, and order status data

Instead of manually checking each order, sellers can now identify overcharged fees, track causes, and take quick action, all in one centralised dashboard.
 

Start using BigSeller for free and claim your VIP trial coupon to unlock advanced features.

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